Managing Radical Technological Change
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- Written by Peter Carr
Information technology influenced disruption is impacting most organizations today. It is helping to accelerate globalization, intensify competition and transform markets, business models, ecosystems, products, services and processes. Most leaders understand that rapid advances in technological capabilities provide revolutionary organizational performance opportunities and also introduce threats that may be existential. For many, investing in and successfully applying information technology is now a much greater priority.
The Rewards of High Tech: One Woman’s Journey
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- Written by Frances Newbigin
I have been extremely fortunate to have enjoyed a stimulating career in high tech sales and leadership. As a woman, the world of technology afforded me a wonderful profession and as I progressed up the ranks, I actively sought to ensure that I developed balanced teams and mentored women into what I saw was an incredibly rewarding field. I had the great fortune to work with some inspiring women along the way, but we were sorely under-represented, particularly in executive ranks. I hope to encourage more young women to take advantage of the opportunities that a career in technology can offer. It is a demanding, lucrative, and constantly evolving field. I hope that my experience and voice can help encourage the upcoming generation to pursue technology careers.
Creating Organisational Innovators: The Technology Innovation and Entrepreneurship Online Certificate
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- Written by Peter Carr
Technological innovation is viewed as more strategically important to organisations today than it has been in the past. Being able to change products, services and processes in response to higher levels of competition and rapidly advancing technology is a challenge for most organisations in the private, public and not for profit sectors. At the University of Waterloo, we are developing a new online certificate programme that is intended to support the development of organisations’ technology oriented innovation capability. We are looking for feedback from the CIO community on our new programme design.
The IT Hiring Challenge
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- Written by Ali Moghadam
Despite the many tools, approaches, philosophies, and processes available to human resources, identifying and hiring good IT people very much remains a challenge. Whether you are a candidate or a hiring manager, the overall experience continues to be lengthy and often frustrating with questionable results.
Although hiring has always been a challenge in IT, it appears to have become even more difficult due to the growing list of requirements imposed by HR and the organization. There is a significant misalignment between hiring rules and departmental hiring requirements within most companies today. This is highlighted by the size of the staffing industry. In 2015, the staffing industry in Canada had a market size of $8.5B and it is expected to rise to $8.9B in 2017.
How to Defeat the Innovation Con Game
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- Written by Paul Lewis
I watch an inappropriate amount of television.
Whenever I have free time, I am in front of the TV consuming content. It’s not always streaming, as is the dominate form for my kids, but a variety of content across an array of subscription services. My love of television, established and nurtured as a child and enduring over a lifetime, creates a welcome distraction to the media consumption during my working hours.
Digital Transformation: Creating Magic in Customer Experience
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- Written by Paul Lewis
Magic does exist.
And I’m not just talking about the Vegas style extravaganza and Cirque de Soleil masterpieces. I’m including all magic; from that black & white plastic rabbit picture trick from a birthday magician for hire; to the coordinated team-on-the-street hustling each of my $20 bills with 3-card Monte. It’s all magic.
Here is what I know:
- Random audience members do get cut in half with rotating power saws or pierced with steel swords and live to tell about it
- It is possible to vanish the Statue of Liberty and teleport through the Great Wall of China
A Pragmatic Approach for Securing Enterprise Data and Applications
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- Written by Jeff Ishii
More than a dozen senior IT executives representing financial services, manufacturing, healthcare, retail, and commercial business gathered in Toronto to discuss their experiences with Securing Data and Applications. The event was produced by The IT Media Group and was sponsored by Hewlett Packard Enterprise. The dialogue yielded a notable set of common issues that spans industries. This article will describe the key security challenges facing IT executives, what companies are doing to solve them, and a practical approach for enhancing your security framework.
IT Talent Wars Strategic Insights
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- Written by Jeff Ishii
I recently had the pleasure of attending a roundtable with 13 senior IT executives to talk about “Winning the IT Talent Wars”. The event was produced by The IT Media Group and was sponsored by Salesforce. The discussion focussed on attracting and retaining top talent in today’s challenging environment. The conversations yielded surprising insights that both businesses and IT vendors would do well to heed in the war for talent. In this article, I will summarize the critical factors that define top talent and the calls to action to hire that talent and keep it.
How the Data-driven CIO Enables Digital Transformation
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- Written by Paul Lewis
Some people prefer the destination, but I prefer the journey.
Not really the journey, but the anxiety of the journey. Whether during a detour at Starbucks on the long drive to Disneyworld, reading a chapter in the biography of Walt Disney, or my eighth back-to-back viewing of Monster’s Inc., I’m wondering about the next stop, chapter or sequel and ignoring what’s right in front of me. Maybe that’s why I’m constantly tripping. The anxiety of what I’m missing or what’s next is always pushing me ahead of the now.
I’m even anxious to get this article done. It has been in my inbox for the last three weeks, with ample time to deliver the content for editing before the publishing deadline. The knowledge of its presence keeps me alt-tabbing to my inbox to see if it has magically been completed.
The Future Revealed – How CIOs Became Extinct
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- Written by Dave Carey
While browsing a junk shop in a dodgy part of St. John’s recently, I happened across a curious object, a fist-sized orb covered in a tracery of peculiar hieroglyphics. I bought it, took it home, and was in the middle of examining it when a remarkable thing happened. The orb suddenly opened and up popped the figure of a tiny chimpanzee, dressed in scholarly robes and puffing meditatively on a pipe.
“Welcome to the Encyclopedia Galactica, ‘Planet Earth, Third Millennium’ Edition. Please state the period and subject matter you are interested in,” said the ape.
Needless to say, I was gobsmacked. Was it possible that I had stumbled upon some future reference work that had somehow found its way back through time to that musty little shop? I was determined to find out.
Approaches to Shadow IT Governance
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- Written by Dave Carey
Shadow IT used to be one of those things that CIOs tried to eradicate or at least keep in check, like some pernicious garden weed. Yes, that still happens, but now shadow IT has reached the point of acceptance in quite a few organizations and in many it is not only tolerated but encouraged.
In a recent blog (Help for CIOs in Coming Out of the IT Shadows), I wrote about the inexorable growth of shadow IT and the fact that some CIOs are embracing it as a means of helping enable business users while taking some of the pressure off the IT department. That’s a ‘good news’ story and it’s happening quite a bit these days. But where a lot of work still needs to be done is in the area of governance.
Help for CIOs in Coming Out of the IT Shadows
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- Written by Dave Carey
With the advent of Cloud computing, shadow IT has become an ever more painful thorn in the side of the IT organization. And the problem isn’t going away; it’s getting worse.
According to a recent survey of CIOs, CFOs and business decision makers in the US and Europe, conducted by Cloud services provider Canopy, spending on shadow IT will grow 20 percent this year. Half the business decision makers polled have already made a strong commitment to shadow IT, spending 5 to 15 percent of their budget on outside IT products and service providers. On average, this amounts to almost $12 million annually per firm.
Many of Canada’s leading CIOs have delved into key issues around Cloud and shadow IT at roundtables held across the country by The IT Media Group. We’ve been surprised to find that a number of CIOs are growing more comfortable with shadow IT and even using it as a means of taking some of the pressure off an already busy IT department.
CIOs as marketers? Why it’s now more critical than ever
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- Written by Dave Carey
While doing research for The IT Media Group’s Strategic Insights Report, Marketing IT to the Business: Successful CIOs Share Best Practices, I spoke to many IT executives about their approach to gaining trust, confidence and buy-in of IT initiatives and practices from the executive team and users.
There’s an even more pressing need for CIOs to successfully ‘market’ their IT organizations now than there was two years ago, when I wrote the report. Why? Two key reasons:
1. Shadow IT continues to grow at a rapid clip, bringing with it poorly integrated systems, lack of due diligence, security issues, hidden costs, long-term sustainability issues, incompatibility with IT strategy, the creation of siloed departments, and the list goes on.
Five Security Insights from our CIO Breakfast Series
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- Written by Dave Carey
Over the past 14 months, The IT Media Group has hosted a series of roundtables and Strategic Insights sessions focussed on IT security. These sessions produced a wealth of information and ideas, provided by the many CIOs, CISOs and security experts who took part.
Here are five examples of that collected wisdom:
Gaining User Buy-in: Organizations are facing multiple challenges when it comes to gaining user buy-in for good security practices. Security measures need to be as invisible as possible to end users; if workflow is impeded, users will often fail to comply with proper security procedures. Whenever possible, security should be built in at the beginning of application development, rather than being ‘bolted on’ later, resulting in extra steps on the part of users. [see video Supporting Users]
CIOs Need Alternatives
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- Written by Paul Lewis
During a pressure-packed situation aboard the retrofitted USS Enterprise in Star Trek: the Motion Picture, Commander Decker explained to Admiral Kirk, “It's my duty to point out alternatives.” Allow me to do the same with you.
Sure, it’s pretty easy to maintain the status quo when you hold all the cards, when you can make all the decisions. If I were in your shoes, I would focus on command and control too – house all my applications and workloads in a data centre that I maintain personally, mostly in a traditional row by row, discipline by discipline architecture while dipping my toe in workload-specific private Clouds. I might even try appliance or converged deployments, as long as I could touch and feel them.
Three Resolutions for the Pragmatic CIO
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- Written by Dave Carey
It’s still early enough in the new year to make some resolutions, if you haven’t already done so. Your personal resolutions are your own business, so I’m not going to encourage you to go on a butt-reduction regime – either ciggies or posterior.
As I’ve been closely connected to the CIO community for two decades, I can, however, advise on your workplace resolutions. Here are a few that are guaranteed to make your life as a CIO happier, healthier, or a little less onerous.
Resolution 1: Make Succession Planning a Priority
You know in your heart of hearts that there’s no one inside or outside of the company that can do the job of CIO as well as you. Still, you owe it to the company to prepare it for your departure. Of course, how you prepare it depends on how they’ve treated you over the years.
Key Conversations for IT Executives
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- Written by Dave Carey
2014 was a great year for The IT Media Group – our best ever – and that means it was also a banner year for Canadian IT executives when it came to sharing best practices, expanding personal networks and gaining insights from world-class experts in their field.
A wealth of content came out of our many events across Canada, much of which is available on the ITMG web site in written form in our Events section and video form in our Video section. I highly recommend spending some time in both of these sections, where you will find peer-generated content on a wide variety of topics including: Cloud, Big Data, innovation, security, mobility, governance, BYOD, social media, working with the business, and the list goes on.
As we close the year, allow me to point you to a few conversations from our 2014 events that particularly resonated with us and with the IT executives who attended these sessions. They should give you plenty of food for thought for the coming year.
The Greatest CIO Interview of All Time
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- Written by Dave Carey
He fixed a catastrophic mainframe failure with the pointy end of a rat-tail comb.
He refereed an arm-wrestling contest between Bill Gates and Steve Jobs.
He was a moustache double for Tom Selleck during season four of Magnum PI.
He correctly texted the Declaration of Independence while running with the bulls at Pamplona.
He is… “The Most Interesting CIO in the World”.
It is doubtful that there is anyone in IT today who is not familiar with the exploits, accomplishments, intrigues and affaires of The Most Interesting CIO in the World. His brash – some would say swashbuckling – approach to IT management, as technology head of three of the world’s leading organizations, is the stuff of legend.
Important CIO conversations for 2014
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- Written by Dave Carey
As changes to enterprise IT tend to be more evolutionary than revolutionary, we don’t expect 2014 to be radically different than last year for CIOs. But there are some areas that we believe will garner more attention, and that CIOs should pay close attention to. Here’s our take on some important CIO conversations for 2014:
The security conversation. The data breach at Target, the U.S.’s third largest retailer, in late November/early December of 2013, resulting in the exposure of up to 40 million customer credit and debit card numbers, will be a wake-up call for C-suite executives across North America and around the world.To date, this is the most visible data breach we’ve seen, and its impact was immediate, resulting in a drop of three to four percent in the number of transactions at Target on the final weekend before Christmas, according to Bloomberg. As well, Target shares fell three percent in the weeks following the breach. And at time of writing, there was talk of a customer class-action suit being launched against Target as well.
Not another poke in the ‘I’ for the CIO
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- Written by John Pickett
There’s an epidemic of proposals for a change in the CIO title that’s driving me nuts. Chief Innovation Officer, Chief Integration Officer, Chief Interaction Officer and others, all intended to place a different emphasis on the mandate of IT leadership.
I understand that in using different meanings of the ‘I’ in CIO, pundits are using it to make their point that CIOs should now focus on Innovation or Interaction or whatever bandwagon they’ve jumped on. Indeed, there are legitimate arguments to be made for each, but they are all so narrowly focused that they ignore a broad range of IT leadership responsibilities of equal importance.
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GTAA - Acting CIO
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ivari - SVP & CIO
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Leisureworld Senior Care Corp - VP IS
Lifeguard Digital Health - Chief Security & Informatics Officer
Loblaw Companies Ltd - Senior Director, Customer Engagement Technology
London Drugs - GM IT
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Magna International Inc - VP & Global Leader, IT (CIO)
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McCain Foods Limited - Manager InfoSec
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MMM Group - CIO
Montreal Police Service - CIO
Morguard Investments - CIO
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National Capital Commission - Chief, IT infrastructure & Support Services
NHL Players' Association - Head, Security & Technology
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OEC Group Canada - Vice President, Information Technology and Client solutions
ODAIA - CEO
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Having an AI advisor that provides recommendations based on your direction can be helpful. But an expert actor that can make decisions and operate with minimal human intervention is even more powerful.
Insights from Nasheen Liu on the AI Future Leaders Podcast.
AI is no longer experimental. It’s operational. It’s funded. And it’s expected to deliver. Yet a new global study from Hitachi Vantara reveals a hard truth many CIOs already suspect: AI success is being limited not by algorithms, but by data infrastructure.
Cyber incidents are no longer isolated IT events. They are enterprise-level crises that can halt operations, trigger regulatory scrutiny and erode customer trust overnight. Yet too often, planning for how to respond is treated as a compliance checkbox or delegated piecemeal across functions.
Having an AI advisor that provides recommendations based on your direction can be helpful. But an expert actor that can make decisions and work without oversight is even more powerful.
Artificial Intelligence is no longer a buzzword; it's a daily boardroom reality. CIOs are tasked not only with adopting AI but also with translating their "AI promise" into operational and financial value. However, despite board-level urgency and growing enterprise investments, many AI programs still fail to deliver—not due to lack of ambition, but because of a strategic value gap.
AI is transforming industries at warp speed, with companies across sectors driven by its potential to accelerate revenue growth, boost operational efficiency and customize customer experiences.
Salad.
The Banking, Financial Services, and Insurance (BFSI) sector is witnessing a rapid AI adoption surge, but this digital acceleration comes with significant challenges. According to the
Why Flexible Infrastructure Consumption is in High Demand and Driving Business Growth
