A Glimpse into the Data-Driven Future: Interview with Paul Lewis, CTO, Americas at Hitachi
- Details
- Written by Peter Carr
In this interview, Paul Lewis, Chief Technology Officer, Americas at Hitachi, discusses how organisations will apply data driven strategies to effectively compete in the future. Paul’s background as a leading technology practitioner, considering the needs of consumers and how organisations apply technology to meet those today, strongly influenced his comments.
Click the photo below to watch the interview
The interview discusses the impact that information technology will have on people and organisations in the future. Paul points out that technology based innovations can make the world better through combining people, machines and data. He argues that increasing consumer use of information technology has driven the use of technology by organisations. Consumer expectations of the nature of the services that will be available to them, are influenced by their experience with the personal technologies that they use today.
Paul stresses that data will be at the centre of the digital transformation that will take place over the next few years. As information technology increases the amounts of data that are gathered, this opens up new possibilities for organisational change. The benefits that are possible from the internet of things, virtual and augmented reality and our use of predictive algorithms and artificial intelligence are enabled and enhanced by increasing data availability.
This new technological environment will transform peoples’ lives. New customer centred services are emerging that are more tailored to their needs and more easily accessible. Paul discusses the impact that this will have on the retail sector where customers shopping processes will be significantly different to those which exist today.
Machine data is an important element of this new world. Machines (Paul uses the example of the Bullet Train in Japan), will gather data and communicate with each other to improve our quality of life. In Paul’s example, he imagines the train in Japan exchanging data with weather and seismological data gathering equipment and reacting by moving the train to a safe location in response to a tsunami. Applications of machine data will expand rapidly over the next few years.
Smarter cities will also take advantage of these technologies which Paul believes will result in more customer focussed services. Machine data will be used to integrate information from a range of sources to provide services that make life smoother for citizens. For example, transit service information may be integrated with weather information and used by personal calendaring apps on smartphones to advise on your route to an appointment and the time that you need to leave.
Businesses will see digital transformation that will influence strategic business change. Paul describes how AirBnB illustrates that technology is changing business models. These changes will be based on four factors: the growth of the cloud, the rise of new technologies, including augmented and virtual reality, a stronger focus on the customer and the development of new business models – especially those with a marketplace focus.
Paul considers the impact that all of this will have on the Information Technology function in organisations The increasingly data centric focus of technology will change the work that IT departments do. Now, the need to manage data as an object – as an asset and tool of the organisation - will become an increasing part of the IT role. This role will include considering issues in data governance (how will the security and privacy of data be appropriately ensured) and issues in how the business functions will use the data itself.
Peter Carr’s work focusses on the impact of information technology in society and its application within organisations. He is the Director of three online certificate programs at the University of Waterloo in Technology Entrepreneurship, Project Leadership and Social Media for Business Performance, for working professionals.
Past Attendees
ADP - VP Architecture & Infrastructure
AESO - VP, Information Technology
Agnico Eagle Mines - VP, IT
Agrium - Global Mgr., IT Security
Agrium - Senior Director IT Shared Services
Aimia - SVP & Global CIO
Ainsworth Engineered - Director IT
Air Canada Vacations - Director IT
Alberta Energy Regulator - Director, Office of the CIO
Anthem Properties - VP IS
AON Risk Solutions Canada - Head of IT
Avison Young - VP Global Enterprise Architecture & Integration
Aviva Canada - VP, Architecture & Strategy
Bank of America Merrill Lynch - CTO
BC Ferry Services - VP & CIO
Bell Business Markets - Director, Strategy & Planning
Bell Canada - National Director, Digital Transformation
Bellatrix Exploration - Director, Information Technology
Bentall Kennedy - VP IT
BFL CANADA - CIO
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Black Press - CTO
BlackBerry - VP Corporate IT
BMO Financial Group - Director, Technology & Operations Transformation
BMO Financial Group - Head of Services Delivery
Bombardier Aerospace - CISO
Bonavista Petroleum - Head of IT
Borden Ladner Gervais LLP - Global CIO
Bow Valley College - Director, IT Services
Bridgewater Bank - Head of IT
BuildDirect - VP IT
Bulk Barn - Head, IT
Burnco - CIO
Caisse de Depot et Placement du Quebec - VP, IT Planning, Architecture, Governance, Operations
Calfrac Well Services - Head of IT
Canada Goose - CTO
Canada Live - VP of Technology
Canada Mortgage and Housing - VP, Information & Technology
Canada Protection Plan - Head of IT
Canadian Depository for Securities - CIO
Canadian Direct Insurance - CTO
Canadian Payments Association - VP & CIO
Canucks Sports - Head of IT
Capgemini - Service Delivery Director
CAPREIT - CIO
Cardel Homes - VP MIS
Cargojet - CIO
CBI Health Group - CIO
CCS Corp. - VP IT
CDSPI - Board Director
Centerra Gold - Director IT & Comm
CI Global Asset Management - VP of Enterprise Infrastructure $amp; Operations
CIBC - Senior Director, Infrastructure Planning & Engineering
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CIBC Mellon - AVP, Enterprise Architecture
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Cineplex Entertainment - CTO
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Colliers - Head of Technology & Data
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Dairy Farmers of Ontario - Head of IT and Administration
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DealerTrack Canada - Director, Technology
Defence Construction Canada - Corporate Manager, IT
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eHealth - EVP, Technology
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ENMAX - VP, IT & PMO
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Fix Auto Canada - COO & SVP
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Freedom Mobile - Head, Customer Applications, Experience, & Strategy
FT Services - CIO
FundServ - CIO
Genus Capital Management - CTO
Genworth Financial Inc. - VP IT
Geotab - Board Member
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Gran Tierra Energy - Director IT
Grant Thornton LLP - CIO
Grand River Hospital - Director, Data Governance & Analytics
Greenwin Inc - VP, Information Technology
Groupe Dynamite - Director, IT
GSK Canada - IT Director
GTAA - Acting CIO
H&R Block Canada - VP IT
Haventree Bank - VP, Technology
Hewitt Equipment Ltd. - VP & CIO
Hitachi Vantara - GVP & Global CTO
Home Trust Company - CIO
Home Trust Company - CTO
Home Trust Company - VP & CISO
Horizon North Logistics - CIO
HSB Canada - VP IT
IBM Canada - Associate Partner, Payments Industry
Indigo Books and Music - CIO
Interac Corp - Director, Platform Engineering
ivari - SVP & CIO
JP Morgan Chase Canada - Executive Director, Information Risk Management
Keyera Energy - Director, Information Technology
KFC Canada - CTO
KnowledgeOne - CIO
LaFarge Canada - Director, IT
Landmark Cinemas Canada - VP, IT
LAWPRO - CIO
LCBO - Director, Applications Systems
LCBO - SVP & CIO
Leisureworld Senior Care Corp - VP IS
Lifeguard Digital Health - Chief Security & Informatics Officer
Loblaw Companies Ltd - Senior Director, Customer Engagement Technology
London Drugs - GM IT
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Magna International Inc - VP & Global Leader, IT (CIO)
Manulife - Global Head of Private Markets & Real Estate Technology
March Networks - VP Professional Services & CIO
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MMM Group - CIO
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National Capital Commission - Chief, IT infrastructure & Support Services
NHL Players' Association - Head, Security & Technology
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OEC Group Canada - Vice President, Information Technology and Client solutions
ODAIA - CEO
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OPTrust - AVP, Enterprise Data Services
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